Privacy Policy

Last Updated: March 1, 2025

NovaSell ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform (the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email, password, company details)
  • Profile information (job title, profile picture)
  • Payment information (processed by our secure payment processors)
  • Customer data you input into the CRM (contacts, deals, notes, etc.)
  • Communications and correspondence with us
  • Survey responses and feedback

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent on pages)
  • Location information (derived from IP address)
  • Log data (access times, hardware and software information)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage your account
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activities
  • Personalize your experience and provide content and features relevant to your needs

3. How We Share Your Information

We may share your information with:

  • Service providers who perform services on our behalf
  • Business partners with your consent or as necessary to provide services you've requested
  • Professional advisors (legal, accounting, security) as necessary
  • Government authorities when required by law or to protect our rights
  • In connection with a business transaction (merger, acquisition, sale of assets)

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Monitoring systems for potential vulnerabilities

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal data, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided at the end of this Policy.

7. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable laws.

8. Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the change becoming effective.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: privacy@novasell.com

NovaSell, Inc.
123 Business Avenue
Suite 500
San Francisco, CA 94105
United States